Agent connection may fail with error <urlopen error [Errno 11001] getaddrinfo failed>

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• CPM Agent may fail to connect to the CPM Server with errors 10060 or 10061

  CPM Agent may fail to connect to the CPM Server with errors 10060 or 10061: failed calling url https://cpmserver/agentapi/XYZ/. Exception: <urlopen error [Errno 10060] A connection attempt failed because the connected party did not properly respond ...

• VSS pre-snapshot operations on an Agent may fail almost immediately with "vss script crashed or failed. return code: 1"

  VSS pre-snapshot operations on an Agent may fail almost immediately with "vss script crashed or failed. return code: 1" listed in the Agent log: ERROR:  start_vss_quiesce(remote_agent.pyo:909)  policy ihpa_daily, vss failed (reason: vss script ...

• Error on CPM thin agent install: Service failed to start due to insufficient privilege error

  If you try to install a new CPM Agent (thin agent) used for VSS backups onto a Windows system that has an old version of the client installed, you will get the following error during the installation process when Windows attempts to start the ...

• Snapshots or DR are failing with "Exception: <urlopen error [Errno 1] _ssl.c:510: error:0407006A:rsa routines:RSA_padding_check_PKCS1_type_1:block type is not 01>"

  Sometimes snapshots/DR may start failing, while the local CPM Server's logs contain these repeated errors: ERROR: get_agent_tasks(.\common\agentapi_requests.py:374) failed calling url https://127.0.0.1/agentapi/agent_tasks/. Exception: <urlopen error ...

• CPM stops working with the "Lost connection to license server" error

  Background: When running CPM "Free Trial & BYOL Edition", It needs to connect to our license server and you may experience the below error: The system identified issues and will stop backing up. This could be due to a downgrade of an existing server ...