All CPM operations may fail with the "Name or service not known" error

CPM operations may start failing with the following error in the logs:

ERROR: cleanup_function(.\cpmagent\agent.py:2543) could not delete AMI ami-87654321 in policy PolicyName.Reason: [Errno -2] Name or service not known (code: None)

ERROR: run_snapshots(.\cpmagent\agent.py:1130) (instance: i-12345678) could not get object from aws. Reason: [Errno -2] Name or service not known Exception: [Errno -2] Name or service not known

This means that there is a problem with either DNS name resolution to AWS services or a proxy refusing connections.

To test this outside of the CPM application itself, please connect to the instance using SSH (username: cpmuser and your assigned private key) and try this command:

wget https://aws.amazon.com/

This command must return a proper IP (as well as other information) to ensure CPM is able to communicate with Amazon Web Services.

If a proper IP is not returned, please check that DHCP options in VPC settings (or custom DHCP/DNS, if used) allow name resolution to Amazon Web Services.

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All CPM operations may fail with the "Name or service not known" error

All CPM operations may fail with the "Name or service not known" error

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