Azure - Error "Policy "Policy_Name" doesn't exist/attached to account" may be printed into server log during the tag scanning operation

Azure - Error "Policy "Policy_Name" doesn't exist/attached to account" may be printed into server log during the tag scanning operation

The following may be printed into the CPM server log during the tag scanning operation:

ERROR:  manage_account_tagged_resources(.\cpmserver\cpm\backup_tag.py:336)  Policy_Name doesn't exist/attached to account

To resolve: Find error in CPM server logs, then scroll up to see account looking for policy. Once Azure account name is obtained, search in that account in the Azure console VM "Tags" section for the key and value field. Key field is "cpm backup" and value field will be the policy name. The Azure account name is found in a statement like below example, printed before the error above. To easily find Azure account name do a search before the above error for "Scan Tags for account".

INFO:  manage_account_tagged_resources(.\cpmserver\cpm\backup_tag.py:107)  Scan tags for account Account_name (user: User_Name)

 

Option 1 - If volume/instance is mistakenly tagged to an incorrect policy name, please re-tag to a correct policy name that belongs to this Azure account.

Option 2 - If volume/instance is mistakenly tagged to a policy that doesn't exist, then either remove tag or re-tag to a correct policy name that belongs to this Azure account.
Option 3 - If you have multiple accounts seeing the same resources please see chapter 13.4.1 "Pitfalls" in our CPM User Guide:https://docs.n2ws.com/user-guide/14-tag-based-backup-management#14-4-pitfalls-and-troubleshooting

 Please note, Tags are case sensitive.

Tools you can use to locate tags in Azure to alleviate the message above:

1. Open VM Console in Azure and browse to VM in left hand pane.



2. In the Filter section please enter the name of the Policy that your received the error. This should return the VM that have the tag you searched for.

When the search returns, click on the VM name to open its details, on the left pan of the VM select the Tags tab, the right pan will open.

3. Remove or edit the tag that caused the error as in the screenshot below.

 

4. You can delete or edit the tags as needed. 

5. Then open CPM Manager and select General Settings at the top of the screen and select the Tag Scan section.
6. Please run a Scan Now Job. When completed open the "Show Log" to verify the error is gone. 


 

Note: You may need to repeat this process if the error persists in the scan log and instead of VM machines search the Disks or Snapshots etc. Then rerun the Scan and verify the errors are not present.