"Could not register trial, this account had been registered to a trial before" error

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• Error "Policy "Policy_Name" doesn't exist/attached to account" may be printed into CPM server log during the tag scanning operation

  The following may be printed into the CPM server log during the tag scanning operation: ERROR: manage_account_tagged_resources(.\cpmserver\cpm\backup_tag.py:336) Policy_Name doesn't exist/attached to account To resolve: Find error in CPM server logs, ...

• Error "Could not share private image ami-12345678 between accounts" may occur during cross-account instance recovery

  Error "Could not share private image ami-12345678 between accounts" may occur during cross-account instance recovery: Error - Could not share private image ami-12345678 between accounts Error - First step (launching instance) failed. Reason: Could ...

• N2WS-20695 - Standard edition users can't create AWS backup account

  Issue: User get "Cannot Locate Resource" error when trying to create an AWS backup account (with Standard edition server) Solution: Patch for v4.1.0 is available and attached to this KB. Click here to go back to the Release notes: Release notes for ...

• EFS - cross account tag scan may fail with Error: Invalid IAM role ARN

  When adding EFS to a policy via a tag, it may fail with one of the following errors: (tag for example: efstesting+vault=n2ws+exp_opt=D+exp_opt_val=30+role_arn=arn:aws:iam::12345678:role/CPM) Critical Error - Can't update EFS to backup targets. Error: ...

• Internet access required for CPM operations

  CPM Server: All outbound CPM communication is to the 443 port (https) For ongoing operations for a production CPM server it needs to access AWS endpoints to use AWS APIs. You can decide to expose only relevant regions. AWS endpoint information can be ...