DR may fail due to the “Volume DR Failed getting volumes info” and “RequestLimitExceeded” errors
If DR fails with the below errors in Backup log
Volume DR Failed getting volumes info in region <Region name>
(policy <Policy Name>,in Backup account), Exception:
BotoServerError: 503 Service Unavailable <?xml version="1.0"
ERROR: dr_function_inner(.\cpmserver\cpm\dr.py:<Line Number>)
DR of policy <Policy name>, backup from <Date timestamp>,
Please upgrade to latest 2.X.X. version to resolve the issue.
defect number - 8614f6cfa4, fixed in v2.1.3.
Cross-account DR may fail with the "RequestLimitExceeded" error
The Cross-Account DR may fail with the following error in the Backup Log: Error,"Volume DR copy snapshot failed for region <Region Name>, snapshot snap-<Snapshot Number> (to DR account). Reason: Failed adding share permission to snapshot ...
DR may fail due to the "snap-0123456789abcdef failed, has status error" error
If Cross-Region DR fails with the following error in the Backup Log: Error - Volume DR copy snapshot failed for region <Region Name>, snapshot snap-<snapshot_ID>e (status: error).” Please download the logs from CPM GUI and search for the following: ...
DR copy may fail with "Failed looking for source KMS. Error: Request limit exceeded” error
In case of DR failure, if you find the below error in the server log, please upgrade to the latest 2.x.x version. ERROR: _get_volume_snap_kms_func(aws_utils.py:<line_number>) failed getting snap snapshot-id' kms alias (region region_name,Backup). ...
DR may fail with "Error: No KMS info for region" and "failed getting kms aliases"
The following error may appear in the Backup Log: Error - Failed looking for source KMS (region US West (Oregon), snapshot snap-xxxxxxxx). Error: No KMS info for region us-west-2 (No KMS) This error may appear in cpm_server.log: ERROR: ...
DR and backup may fail due to "RequestExpired" errors
If a Cross-region, Cross-account DR fails, please download the logs and search for the following error: ERROR: start_copy_region(.\cpmserver\cpm\dr_volume.py:<Line Number>) Volume DR copy snapshot failed for region <Region Name>, snapshot ...