Error on CPM thin agent install: Service failed to start due to insufficient privilege error

If you try to install a new CPM Agent (thin agent) used for VSS backups onto a Windows system that has an old version of the client installed, you will get the following error during the installation process when Windows attempts to start the service,  stating that the CPM Agent service is unable to start due to insufficient privileges.

If you see the above error message, please back out of the install, and then uninstall the old agent from add/remove programs, then do a fresh install and the client should install fine.

If you have further trouble please collect the CPM server and the CPM agent logs using the steps in the following link and open a support ticket. Gather CPM Log Files

Thanks for reading this KB,

N2WS Support Team.

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