File-level recovery may fail with "Reason: In order to use this AWS Marketplace product you need to accept terms and subscribe"

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• Troubleshooting File Level Recovery (FLR) communication issue

  CPM Configuration File-level recovery requires N2WS to recover volumes in the background and attach them to a temporary EC2 ‘worker’ launched for the operation, The worker will be launched in the same account and region as the snapshots being ...

• File-level restore may fail with the "Could not get CPM instance info" error

  File-level restore may fail with the "Could not get CPM instance info" error: The following error is printed in the CPM server log: ERROR:  explore_backup_init(.\cpmserver\cpm\filemanager\views.py:317)  Could not get CPM instance info ...

• "Cannot attach volume 'vol-xxxx' with Marketplace codes" error may be displayed during the Explore operation

  The following error message may be displayed when trying to explore a root volume of an instance that belongs to an AWS Marketplace product: Explore failed: 1. Volume vol-1234567890abcdef created (original: vol-0abcdef123456789). However attach to ...

• File Level Recovery may fail with error "The reason could be missing/unsupported file system"

  File-level recovery may fail with the following error printed in the CPM logs: Partition Table: gpt Number  Start     End        Size        File system  Name     Flags 1         2097kB   805GB  805GB                          primary    raid INFO:  ...

• File level restore may fail with the "Failed adding share permission" error

  File level restore may fail with the "Failed adding share permission" error: ERROR:  share_snapshot(.\cpmserver\cpm\aws_utils.py:265)  Failed adding share permission to snapshot snap-1234567890abcdef (original volume: vol-abcdef1234567890) Failed. ...