How to cancel AWS marketplace subscription (Standard/Advanced/Enterprise).
Background
This KB will explain how to cancel N2WS AWS Marketplace editions (Standard/Advanced/Enterprise).
Please note: If you purchased license directly from sale (BYOL edition), you will also need to contact the Sales Department at sales@n2ws.com.
Solution
High-level steps:
1. You will need to terminate the N2WS EC2 backup server from the AWS EC2 Console.
Optional: After deleting the server, the N2WS Data Volume with all the configuration & DB will remain, if you don't need it then delete this as well.
Note: AWS will continue to charge you for all running instances even after canceling the subscription.
2. After terminating the instance, go to AWS Marketplace Subscriptions service
3. Click on "Manage" for the N2WS subscription
4. Click on Actions -> Cancel
5. Cancel the subscription
Note: If you are not able to click on cancel the subscription button for any reason, then you will need to contact AWS support.
Step by Step with screenshots:
1. You will need to terminate the N2WS EC2 backup server from the AWS EC2 Console.
Optional: After deleting the server, the EBS datavolme with all the configuration & DB will remain, if you dont need it then delete this as well.
2. After terminating the instance, go to AWS Marketplace Subscriptions service
3. Click on "Manage" for the N2WS subscription
4. Click on Actions -> Cancel
5. Cancel the subscription
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