How to download N2WS logs and upload them to a support ticket

Summary

This article explains how to gather N2WS server logs and upload them to an existing support ticket or to our FTPS server so that our support team can troubleshoot your issue.

Steps:

On your N2WS console select the "?" at the top right hand corner and click "Download Logs" as shown below:

 

  

Please select the checkboxes next to AWS Accounts Permissions, Collect worker logs, and Collect system logs.

 

 

You can share files up to 20 MB using our Support Portal or replying to this email. However, if the logs are larger than 20MB then please upload the logs to our FTPS server:

 

Address: ec2-52-15-148-252.us-east-2.compute.amazonaws.com

Port: 990

File Protocol: FTP

Encryption: TLS/SSL Implicit encryption

Username: customer

Password: CPM21backup

 

Resuming FTP transfer is not supported.

Please create a folder with the number of the ticket and put your data inside of it.

 

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