How to reset the password for the root/admin CPM user
If you know the username of the root/admin user:
Follow the upgrade procedure in our User Guide at: https://docs.n2ws.com/user-guide/2-configuring-n2ws#id-2.2-upgrading-n2ws
Please make sure you do this when there are no backups/DR in progress.
When configuring the new instance, you should use the old username of the root/admin user (important!) and the new password.
After the new CPM is launched, please apply any necessary patches to
make sure it's up-to-date with the latest fixes and new features:
https://support.n2ws.com/portal/en/kb/articles/release-notes-for-the-latest-v4-3-x-cpm-release
If you don't know the root/admin username:
Follow the upgrade procedure in our User Guide at: https://docs.n2ws.com/user-guide/2-configuring-n2ws#id-2.2-upgrading-n2ws
Please make sure you do this when there are no backups/DR in progress.
During the "upgrade" process you should type the username you think it is and the new password.
If you have typed a wrong username, CPM will assume you forgot the root username.
In that case the
username will not change, and a file, “/tmp/username_reminder” will be created on the CPM server.
It will contain the username.
You can connect to the CPM server using SSH to view this file (using user "cpmuser").
After this you will be able to use the old username with the new password.
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