How to reset the password for the root/admin CPM user

How to reset the password for the root/admin CPM user

If you know the username of the root/admin user:
You can follow the "upgrade" procedure in see chapter 1.3.5 "Upgrading the CPM Server Instance" in our User Guide at https://n2ws.gitbook.io/documentation/#1-3-5-upgrading-the-n-2-ws-server-instance
Please make sure you do this when there is no backups/DR in progress.

When configuring the new instance, you should use the old username of the root/admin user (important!) and the new password.
After the new CPM is launched, please apply the latest patch to make sure it's up-to-date with the latest bugfixes and new features:
https://support.n2ws.com/portal/en/kb/articles/release-notes-for-the-latest-v3-2-x-cpm-release

If you don't know the root/admin username:
You can follow the "upgrade" procedure in see chapter 1.3.5 "Upgrading the CPM Server Instance" in our User Guide at https://n2ws.gitbook.io/documentation/#1-3-5-upgrading-the-n-2-ws-server-instance 
Please make sure you do this when there is no backups/DR in progress.

During the "upgrade" process you should type the username you think it is and the new password.
If you have typed a wrong username, CPM will assume you forgot the root username.
In that case the username will not change, and a file, “/tmp/username_reminder” will be created on the CPM server. It will contain the username.
You can connect to the CPM server using SSH to view this file (using user "cpmuser").
After this you will be able to use the old username with the new password.

After the new CPM is launched, please apply the latest patch to make sure it's up-to-date with the latest bugfixes and new features:
https://support.n2ws.com/portal/en/kb/articles/release-notes-for-the-latest-v3-2-x-cpm-release