N2WS-15684 - Cleanup issues using copy to S3
Policies with S3 backup enabled and backing up
Independent volumes, and/or
(2) instances purchased from AWS marketplace
May result in
premature deletion of S3 backups
- v3.1.0a, v3.1.0b
- Patch for 3.1.0b attached to this KB
Customer with 3.1.0a version first need to upgrade to 3.1.0b version before applying this patch
Interim resolution until fix is installed:
- Increase the EBS snapshot retention period to be equal to the current S3 retention period.
- Increase the current S3 retention period by at least 1 month
Copy backup to S3 may fail with the error message "Workers could not be launched"
During backup copy to S3 a worker creation may fail with the error (backup.log): - Error - Workers could not be launched The worker usually fails right after it was started. There are several possible issues that gives you this error. 1) The was an ...
Daily Summary/Cleanup Log may alert of false Cleanup issues
You may receive the following warning in Daily Summary or Cleanup Log: Warning - Cleanup did not mark any backups for deletion for policy DailyPolicy, because out of 3 completed backups, only 1 were marked as successful This warning may be triggered ...
N2WS-21382 - S3 copy worker issues
Issues: 1. In some rare cases, worker's volumes are not removed after worker instance is terminated 2. Unnecessary alert is raised when none default worker type is used: Worker i-12345 was launched for FLR as t2.micro, which may not an optimal ...
N2WS-21940 - S3 Cleanup failing to start
Issue: cleanup process is showing as not started for a long long time in S3 cleanup log 9/10/2022 22:12 Info ===== Cleanup of policy xyz (account: MyAccount, user: MyUser) ===== And error is shown in the logs Traceback (most recent call last): File ...
S3 backups may be skipped and S3 Cleanup may fail due to a locked policy
Customers may experience problems with S3 operations leaving backup chains locked, preventing further operation on that chain. Theses issues are especially prevalent in v2.4.x, please upgrade to the latest version ASAP to significantly reduce ...