1. Always, no matter what the issue is, please provide the full CPM Server logs using the link at the bottom of the screen

If you are unable to connect to the CPM GUI, please connect to the CPM Server over SSH (using "cpmuser" and your assigned key) and perform these commands:

sudo su

tar cvzf /tmp/cpm_logs.tar.gz /var/log/cpm

cp /tmp/cpm_logs.tar.gz ~cpmuser

chmod o+r ~cpmuser/cpm_logs.tar.gz

If stability/availability of the CPM Server is in question, please provide the Apache and MySQL logs as well:

sudo su

tar cvzf /tmp/apache2_conf.tar.gz /etc/apache2

cp /tmp/apache2_conf.tar.gz ~cpmuser

chmod o+r ~cpmuser/apache2_conf.tar.gz

tar cvzf /tmp/apache2_logs.tar.gz /var/log/apache2

cp /tmp/apache2_logs.tar.gz ~cpmuser

chmod o+r ~cpmuser/apache2_logs.tar.gz

tar cvzf /tmp/mysql_logs.tar.gz /var/log/mysql

cp /tmp/mysql_logs.tar.gz ~cpmuser

chmod o+r ~cpmuser/mysql_logs.tar.gz

Apache logs may be quite big, usually tens of megabytes compressed.

They can not be sent through email or uploaded into the Support Portal, please ask the support team for FTP instructions

a) Agent logs (located in the "logs" subfolder of the installation directory)

b) System and Application Event Logs saved as CSV (must be saved using the local Event Viewer on the protected instance, not a remote one).

c) System Information saved as NFO

a) Output of the following PowerShell commands:

    1) Get-AdfsProperties

    2) Get-AdfsEndpoint

    3) Get-AdfsRelyingPartyTrust

    4) Get-AdfsCertificate

    5) Get-AdfsSslCertificate

b) System, Application and ADFS Event Logs saved as CSV (must be saved using the local Event Viewer on the ADFS server).

c) System Information saved as NFO

a) A screenshot of an error (if an error is displayed).

b) Is this a one time occurrence?

c) If the problem is reproducible - what are the steps to reproduce?

d) What is the version of CPM Server and Agents (if applicable) used?