N2WS-13434 - Backup archived to Glacier disappears from the Backup Monitor

N2WS-13434 - Backup archived to Glacier disappears from the Backup Monitor

Issue summary

Archive backups records might be deleted before their retention period.

Issue description

A backup record that contains
  1. Only archived backup(s), and 
  2. Does not contain AWS snapshots nor S3 backups or cleanup process deleted all the required AWS snapshot (and now the backup records contain ONLY archive backup)
Will be deleted by the cleanup operation, the deletion of the backup record might occur before the archive backup retention period.
As a result, a recovery of the archive backup will not be possible.

Affected versions

3.0.0, 3.0.0a

Fix version

3.0.0b



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