N2WS-22641 - Backup stuck in progress when permission missing

N2WS-22641 - Backup stuck in progress when permission missing

Issue:

When 'ec2:DescribeNetworkInterface' permission is missing, all backups get stuck in progress

ERROR: create_instance_record(record_management.py:507) Could not get primary network interface info ( instance: i-12345678, NIC: eni-9876543). Exception You are not authorized to perform this operation. (UnauthorizedOperation)

Solution:
Patch for v4.2.0 is available and attached to this KB. 


    • Related Articles

    • How to upgrade CPM using a patch

      Please note: upgrading using patch does not upgrade Apache/OS General: 1. It is recommended to deploy the patch when you have no active backup policies, DR or recovery running - as it will restart Apache and require few min downtime. 2. When using ...
    • S3 Cleanup fails with error on worker - No progress was reported - terminating operation

      Issue: S3 cleanup fails and reports error from worker - No progress was reported - terminating operation This occurs in version 4.2.2 and the error occurs when the worker reaches its 1 hour timeout while attempting to cleanup large snapshots. To fix ...
    • CPM instance backups may hang after upgrading to 2.3.0

      The below indicators may point on this issue- Instance backups fail to complete (stuck in "In Progress") whereas volume backups complete successfully Remote agents fail to connect via proxy Below error is seen in CPM agent log- ERROR: ...
    • Patch installation fails with Internal Server Error

      Issue: Patch installation fails with this error in the UI Solution: 1. Connect to the N2WS server via SSH, username is cpmuser and your selected keyPair 2. Run the following command sudo grep PrivateTmp /lib/systemd/system/apache2.service 3. If ...
    • N2WS-22811 - Backup fails with error "internal agent error"

      Issue: Backup fails with internal agent error in UI, because it fails to auto-remove terminated instances There is this error in UI Error - Backup is aborted due to an internal agent error and this error in server logs WARNING: ...