N2WS-23161 - When server fails to terminate worker, it is failing to add log message

• Related Articles

• How to retrieve logs from a CPM AWS Worker instance

  Linux & AWS knowledge is required Please read the entire KB before starting. N2WS uses temporary EC2 worker instances for several operations (copy to S3, FLR, etc), In cases where a worker is failing before it could communicate with the main server, ...

• Patch installation fails with Internal Server Error

  Issue: Patch installation fails with this error in the UI Solution: 1. Connect to the N2WS server via SSH, username is cpmuser and your selected keyPair 2. Run the following command sudo grep PrivateTmp /lib/systemd/system/apache2.service 3. If ...

• CPM in Recovery Mode error - S3 worker fails with worker i-12345678912345678 stopped communicating - terminating operation

  CPM in Recovery Mode error - S3 worker fails with worker i-12345678912345678 stopped communicating - terminating operation Issue: When CPM is in recovery mode being used for DR drills, the original CPM’s process to detect “zombie” worker’s can be ...

• S3 Cleanup fails with error on worker - No progress was reported - terminating operation

  Issue: S3 cleanup fails and reports error from worker - No progress was reported - terminating operation This occurs in version 4.2.2 and the error occurs when the worker reaches its 1 hour timeout while attempting to cleanup large snapshots. To fix ...

• How to upgrade CPM using a patch

  Please note: upgrading using patch does not upgrade Apache/OS General: 1. It is recommended to deploy the patch when you have no active backup policies, DR or recovery running - as it will restart Apache and require few min downtime. 2. When using ...