Upgrade fails with error "Could not mount the new volume, returned: 8192"
If you get this error message during an upgrade, it is very likely that the filesystem is corrupted on the CPMData Volume.
Please perform these steps:
1) Connect to N2WS EC2 instance where the upgrade failed using user "cpmuser" and your Key
2) Perform these commands:
a) sudo su
b) fsck /dev/nvme1n1
3) It will find some errors and will ask if you want to fix them, you need to type "Y" every time
4) Once the errors have been fixed, terminate the N2WS Server and launch a new one
5) Use this fixed Volume for the upgrade
If the issue is still not fixed, please contact N2WS Support and provide the logs from /var/log/cpm
Related Articles
Upgrade may fail with the "Failed labeling and mounting after 10 retries, giving up" and "Could not mount the new volume, returned: 256" errors
Upgrade using AMI may fail with the following error in the file config_shell_commands.log: 2021-02-08 18:07:06,610: perform_shell_commands(:339) Could not mount the new volume, returned: 256 2021-02-08 18:07:06,610: perform_shell_commands(:349) ..."Cannot attach volume 'vol-xxxx' with Marketplace codes" error may be displayed during CPM upgrade
The following error message may be displayed when trying to upgrade the CPM instance using a new AMI: Could not attach volume vol-1234567890abcdef to instance i-abcdef0123456789. Reason: Cannot attach volume 'vol-1234567890abcdef' with Marketplace ...Backup of cpmdata may fail after migration/upgrade with the "The volume '....' does not exist" error
Backup of cpmdata may fail after migration/upgrade with the "The volume '....' does not exist" error: Error - snapshot of independent volume vol-0123456789abcdef failed to start. Reason: The volume 'vol-0123456789abcdef' does not exist This error may ...How to upgrade an N2WS server from Ubuntu 22.04 to Ubuntu Pro
Before starting, make sure you know how to redeploy the server in case of issues during OS upgrade. In addition, Linux knowledge is Required. There are additional costs charged by AWS when using Ubuntu Pro. Warning: Do not cut and paste commands out ...Release notes for the latest v4.1.x CPM release
First time Installing? Watch the Install and Configure N2WS Backup & Recovery video tutorial AMI upgrade is available from any version to 4.1.1a KB article: AMI upgrade Patch upgrade: From 4.1.0 to 4.1.1. KB article: patch upgrade Patch File: ...