Known Issues
Cross-account replicated RDS snapshots may not get deleted or get tagged for deletion
Cross-account replicated RDS snapshots may not get deleted or get tagged for deletion during Cleanup. If you face this issue, please upgrade to latest 2.X.X version Reference defect number - N2WS-619, fixed in v2.2.0 Link to Release Notes and the ...
CPM may mark a successful RDS DR as failed
On rare occasions, CPM may mark a successful RDS DR as failed in Backup Monitor. When this happens, you can see the following messages in the backup log: Error - RDS DR copy snapshot failed for region “RegionName”….Reason: Cannot create the snapshot ...
Unexpected CPM/Agent behavior due to performing VSS for two different policies on the same Agent simultaneously
Running 2 policies with VSS enabled on the same instance at the same time may cause unexpected behavior (VSS failure, Agent crashing, CPM crashing etc). If you face this issue, please upgrade to the latest 2.X.X version The fix will cause the second ...
CLI "recover-instance" command may fail when "root-device-source" parameter is set to "image"
When using the CPM CLI to run the” recover-instance” command and the parameter "root-device-source” is set to “image”, instance recovery may fail with the following error: {"message": "Failed getting snapshot of root device /<path>. Error: ...
Cleanup process may abort due to timeout
If Cleanup process doesn't end successfully, download the cpm logs and search for the following consecutive messages: ERROR: get_cleanup_data_request(.\common\agentapi_requests.py:146) failed calling url https://127.0.0.1:443/agentapi/cleanup/. ...
Unexpected issues may occur when editing an account created by CPM CLI
When trying to edit an account with "Assume role" or an account with "CPM instance IAM" role, which were created using the CPM CLI tool, unexpected issues may occur. If you face this issue, please upgrade to latest 2.X.X version Reference defect ...
Cross-account and cross-region policy with instances in multiple regions may not replicate snapshots to all regions
If DR is enabled on a policy with both Cross-account and Cross-region DR, and the policy backs up instances in multiple regions, snapshots may be missing in the target account's target region. For example: If you have 1 instance in N.Virginia and 1 ...
A clarification about the "debian-sys-maint" vulnerability reported by AWS Marketplace
You may have received an email from the AWS Marketplace indicating a possible vulnerability in Cloud Protection Manager. The content of that email is included at the bottom of this article. IMPORTANT: Your data was not breached and is not in any ...
After recovering a Linux instance "PasswordAuthentication" in the /etc/ssh/sshd.config file changes from "Yes" to "No"
After recovering a Linux instance "PasswordAuthentication" in the /etc/ssh/sshd.config file changes from "Yes" to "No". The issue is, that to provide secure access to launched instances, AWS alters a single directive in the /etc/ssh/sshd_config at ...
DR of an AMI may fail with the "Parameter validation failed" or "UnknownError" exception
DR of an AMI may fail with "Parameter validation failed" or exception The following error message may appear in the backup log: Error,"AMI DR copy image failed for region US West (Oregon), AMI ami-12345678. Reason: Unknown Exception: Parameter ...