Known Issues
RDS Cross Region DR fails with Exception: Cannot copy more than 5 snapshots across regions
You may see the following errors in the CPM logs when cross region RDS DR copies fail to successfully copy to the DR region. ERROR: cpm_copy_dbsnapshot(aws_rds_utils.py:217) Exception: Cannot copy more than 5 snapshots across regions ...
"Cost Explorer Query Failure" alert in N2WS console
After upgrading your N2WS instance, you may see an Alert in the console which says "Cost Explorer Query Failure". If you view the Alert, you will see an AccessDeniedException: The cause of this alert is due to the N2WS role permissions not being ...
VPC Clone may fail with "Template validation has failed"
VPC Clone may fail with the error "Template Validation Failed. Failure reason: S3 error. The bucket you are attempting to access must be addressed using the specified endpoint. Please Send all future requests to this endpoint. For more ...
File Level Recovery may fail if Elastic Load Balancing (ELB) is in use
Using FLR to explore volumes may fail if Elastic Load Balancing (ELB) is in use When using FLR to explore files you may get one of the following errors when the worker launches. This could be caused by an ELB (Elastic Load Balancing) in your ...
billingProducts code is null and YUM updates fail after restore of some SUSE and Red Hat Instances
On some operating systems, primarily SUSE and Red Hat, you will find that AWS cannot properly restore the "billingProducts" ID in the metadata for the instance and the field will be set to "null". Also, YUM repository updates will begin to fail. If ...
VPC Clone may fail with error: "Unable to get the object "
You may be presented with the following error when attempting a cross region clone of a larger sized VPC. Failed cloning one or more VPCs: [vpc-1ab34b56:S3 error: Unable to get the object ...
Permission checks fails with Error: “User not Found”
Permission checks fails with Error: “User not Found” You may receive the following error when checking permissions on an account within CPM. Also, the policy check .CSV file will show only “User not Found” when opened. In the cpm_server logs you ...
Backup stuck in "pending" status after restart
If CPM is restarted while a backup is running, the backup will be stuck in "Pending" status in the CPM console until that policy runs again. After that, it will change to "Failed". However, the snapshots of the failed backup will still show as ...
CPM may fail to set the "cpm_deleted" tag to RDS Snapshots
Symptom: When performing a cross-account DR Copy of RDS snapshots, using a DR account with “Allow Deleting Snapshots” as False, the RDS snapshots that have exceeded the retention policy, will not have the “cpm_deleted” tag. You will also see the ...
After recovering a Linux instance "PasswordAuthentication" in the /etc/ssh/sshd_config file changes from "Yes" to "No"
After recovering a Linux instance "PasswordAuthentication" in the /etc/ssh/sshd.config file changes from "Yes" to "No". In order to provide secure access to launched instances, AWS alters a single directive in the /etc/ssh/sshd_config at launch. AWS ...