Release documentation
Not able to add new backup targets in N2WS policy of a new AWS region.
Issue: trying to add a backup target, to a policy, from a new AWS region and receiving the following error message: Failed to get AWS instances (account: XXXXXXXXX, region: XX-cccccc-1). Reason: The security token included in the request is invalid ...
N2WS-23418 - Incorrect display of scheduled exclude time
Issue: Schedule UI is might show incorrect exclude time In addition, the the enabled/disabled toggle will show off even when enabled, Solution: v4.2.2 - install attached patch: ...
N2WS-22770 - MySQL 5.7 RDS export to S3 fails
Issue: RDS MySQL 5.7 export to S3 fails with "Failed to get DB schema or users from eks-website-prod: mysqldump failed with error code 2" Solution: v4.2.2 - install attached patch and do below steps
N2WS-23784 - cleanup fails with No progress was reported
Issue: Cleanup fails with server terminating the worker for no progress reported. Solution: v4.2.2 - install attached patch and do below steps NOTE: patch can take few min to install, during which apache will be restarted, need to wait at least 5-10 ...
N2WS-23747 - Windows recovery in DR region fails with cannot create image.
Issue: Windows recovery in DR region fails with cannot create image. Solution: v4.2.2 - install attached patch and do below steps.
N2WS-22085 - can't use SMTP without a password.
Issue: can't use SMTP without a password for sending reports. Solution: v4.2.2 - install attached patch and do below steps. The patch add new config to the cpmserver.cfg, to disable the requirement for password. Steps: 1. Connect via SSH to CPM, user ...
Scan tag fails with The security token included in the request is invalid
Issue: When doing scan tag for for a region that requires opt-in (region that needs enabling in AWS, ap-southeast-4 for example) and using N2WS Account with assume role, both source and target account need to have the region enabled. Failing to do ...
N2WS-23140 - incorrect dr cleanup message
Issue: during DR cleanup, there is an incorrect error message saying there might be issues because all backups succeeded. Cleanup did not mark any AWS dr backup for deletion for AWS policy testing. Only 7 of 7 dr backups completed successfully. ...
N2WS-22712 - Unable to select S3 source for recovery when N2WS is in recovery mode
Issue: When N2WS Server is in recovery mode, User can't select S3 as the source for the recovery Solution: v4.2.0 - upgrade to 4.2.2 and install patch 4.2.1 & v4.2.2 - install attached patch
N2WS-23161 - When server fails to terminate worker, it is failing to add log message
Issue: When N2WS Server is failing to terminate a worker instance, there is an exception when adding the log Traceback (most recent call last): File "./cpmserver/cpm/backup_copy/proxy_operations.py", line 194, in terminate_proxy File ...
N2WS-23233 - Recovery from DR region might fail or select wrong snapshot
Issue: During recovery from DR region, wrong snapshot might be selected which can lead to recovery failing or recovering incorrect data. Solution: v4.2.0 & v4.2.1 - upgrade to 4.2.2 and install patch v4.2.2 - install attached patch
cpmdata volume disk usage growth due to binlog
Background: In version 4.2.x, we have upgraded MySQL DB from version 5 to version 8, this changed the default parameter that determines how many binlog file to keep from 10 days to 30 days. This might result in increase in the size the MySQL DB take ...
Patch installation fails with Internal Server Error
Issue: Patch installation fails with this error in the UI Solution: 1. Connect to the N2WS server via SSH, username is cpmuser and your selected keyPair 2. Run the following command sudo grep PrivateTmp /lib/systemd/system/apache2.service 3. If ...
Azure - Error "Policy "Policy_Name" doesn't exist/attached to account" may be printed into server log during the tag scanning operation
The following may be printed into the CPM server log during the tag scanning operation: ERROR: manage_account_tagged_resources(.\cpmserver\cpm\backup_tag.py:336) Policy_Name doesn't exist/attached to account To resolve: Find error in CPM server logs, ...
N2WS-22879 - DR retention is not working as expected
Issue: When DR retention setting is different from the general retention setting, the DR snapshots are deleted too early. Solution: v4.2.1: Patch is available and attached to this KB. v4.2.0: Upgrade to 4.2.1 and apply patch
N2WS-22950 - data mismatch between EBS recovered and Glacier recovered volumes
Issue: when recovering a snapshot that has been moved to cold storage (archived), in rare situations, the recovered data may be different than the original data. Note: S3 backups are not affected Solution: v4.2.0 & v4.2.1: Patch is available and ...
N2WS-22811 - Backup fails with error "internal agent error"
Issue: Backup fails with internal agent error in UI, because it fails to auto-remove terminated instances There is this error in UI Error - Backup is aborted due to an internal agent error and this error in server logs WARNING: ...
How to apply patches to CPM
This article shows the steps required to apply a CPM patch. Steps: Before doing any upgrade steps, make sure that you create a snapshot of the CPM data volume and that you know how to recover. 1. Download the CPM patch from the Release Notes of the ...
N2WS-22866 - Copy to S3 is ignoring selected storage class
Issue: Due to a bug, the selected storage class is ignored when copying snapshot to S3 and instead Standard is used Solution: v4.2.1: Patch for v4.2.1 is available and attached to this KB. v4.2.0: Upgrade to 4.2.1 and apply the patch
N2WS-22828 & N2WS-22849 - Fix handling of disk encryption set during backup & recovery
Issue: Azure recovery for encrypted disks fails with DiskEncryptionSet was not found error Info Recovery session started < type: virtual_machine, policy: AZ_DR_Encrypt, account: AzureMainAcct > info Starting recovery of virtual machine's disks Error ...
N2WS-22811 - Backup fails with error "internal agent error"
Issue: Backup fails with internal agent error in UI, because it fails to auto-remove terminated instances There is this error in UI Error - Backup is aborted due to an internal agent error and this error in server logs WARNING: ...
CLI guide and software download for CPM v4.2.1
CLI v2.2 for CPM v4.2.x and the guide are available for download as attachments to this solution Previous version: CLI guide and software download for CPM v4.2.x
How to create a read only user in CPM
Often backup Administrators are being asked by management for auditing purposes to monitor backups but the administrator does not want to grant that user the ability to modify backups and other important settings in CPM. The way to do this is to ...
N2WS-22800 - Change AWS GovCloud account for Worker AMIs
Issue: The worker AMI's used to launch worker instances for S3/FLR operations in AWS Gov regions are changing account number Without the patch below, ALL worker-based operations(such as FLR and S3) will soon start to fail! Solution: Patch for ...
N2WS-22666 - Post upgrade user can not enable or disable policies
Issue: After upgrade to 4.2.0, enable or disable policy option in the policy tab is not long working Solution: Patch for v4.2.0 is available and attached to this KB.
N2WS-22672 - Tag scan fails with error "list index out of range"
Issue: Tag scan fails with the following error in cpm_scan.log log Traceback (most recent call last): File "./cpmserver/cpm/backup_tag.py", line 358, in scan_for_aws_resources File "./cpmserver/cpm/aws_utils.py", line 3100, in ...
IAM minimal permissions comparison
v4.2.0 -> v4.2.1 minimal permissions comparison This table shows the new permissions added to the minimal permission json files in comparison to 4.2.0 Azure AWS "Microsoft.Authorization/locks/write", "Microsoft.Authorization/locks/delete", v4.1.1a -> ...
CLI guide and software download for CPM v4.2.0
CLI v2.2 for CPM v4.2.x and the guide are available for download as attachments to this solution Previous version: CLI guide and software download for CPM v4.1.x Next version: CLI guide and software download for CPM v4.2.1
Release notes for the latest v4.2.x CPM release
First time Installing? Watch the Install and Configure N2WS Backup & Recovery video tutorial AMI upgrade is available from 2.6.0 and above to 4.2.2 KB article: AMI upgrade directions Patch upgrade is available from 4.2.0/4.2.1 to 4.2.2. KB article: ...
Recommended VM Types for CPM Server in Azure
Recommended VM Types for CPM Server in Azure On this page • Azure VM Sizing Azure VM sizing Here are the recommended instance sizes for CPM Server instances when working in Azure: Up to 200 instances - Standard_A2_v2, Standard_B2s Up to 500 instances ...
CLI guide and software download for CPM v4.1.0
CLI v2.1.0 for CPM v4.1.0 and the user guide are available for download as attachments to this solution Next version: CLI guide and software download for CPM v4.2.0 Previous version: CLI guide and software download for CPM v4.0.0x
Release notes for the latest v4.1.x CPM release
First time Installing? Watch the Install and Configure N2WS Backup & Recovery video tutorial AMI upgrade is available from any version to 4.1.1a KB article: AMI upgrade Patch upgrade: From 4.1.0 to 4.1.1. KB article: patch upgrade Patch File: ...
Minimal Azure permissions/roles for N2WS operations
The required minimal IAM permissions json is attached to this KB article. You can find detailed steps in our User guide, Chapter 26: https://n2ws.com/support/documentation Or in the following KB Article: How to setup CPM on AWS to backup Azure ...
Release notes for the latest v4.0.x CPM release
First time Installing? Watch the ' Install and Configure N2WS Backup & Recovery ' video tutorial created by our solution architect: https://n2ws.com/support/video-tutorials/install-and-configure-n2ws-backup-recovery-3-0 For upgrade instructions ...
CLI guide and software download for CPM v4.0.0
CLI v2.0 for CPM v4.0.0 and the user guide are available for download as attachments to this solution Previous version: CLI guide and software download for CPM v3.2.1x Next version: CLI guide and software download for CPM v4.1.0x
Splunk integration files
Splunk files for integrating with CPM V3.2.1/V4.0 are attached to this KB. You can find instructions in our User Guide - Appendix E Splunk Integration Support: https://docs.n2ws.com/user-guide/appendix-e-splunk-integration-support
CLI guide and software download for CPM v3.2.1x
CLI v1.7 for CPM v3.2.0 and the user guide are available for download as attachments to this solution Next version: CLI guide and software download for CPM v4.0.0 Previous version: CLI guide and software download for CPM v3.2.0
CLI guide and software download for CPM v3.2.0
CLI v1.6 for CPM v3.2.x and the user guide are available for download as attachments to this solution Next version: CLI guide and software download for CPM v3.2.1 Previous version: CLI guide and software download for CPM v3.1.x
Release notes for the latest v3.2.x CPM release
In order to upgrade to version 3.2.x from 2.4.x/2.5.x/2.6.x , please see the instructions here: https://support.n2ws.com/portal/kb/articles/upgrade-instructions-for-v3-x In addition, If you are using VSS Agents, after the latest version is installed, ...
Datadog Templates
Please find attach Datadog templates
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