If a policy that is configured with app-aware targets fails,
please open Backup log.
If all script/VSS
operations (before_, after_ and complete_), fail after reaching
the script/VSS timeout, please upgrade to latest v2.x.x
to resolve the issue.
Reference defect number - 19b7820c2f, fixed in v2.1.2
Link to the Release Notes and the latest patch - https://support.n2ws.com/portal/kb/articles/release-notes-for-the-latest-v2-1-x-cpm-patch