Downloading from explore session with delegate user may result in There are no active explore sessions...

Downloading from explore session with delegate user may result in "There are no active explore sessions..."

Sometimes when a delegate user tries downloading a file or folder using file explore, CPM may show a message "There are no active explore sessions..." and the file/folder is not restored.

The following message may appear in the browser:


The following warning may appear in the logs:
WARNING: explore_backup_action(.\cpmserver\cpm\filemanager\views.py:551) user '<user>' is trying to download something, but there are no active explore sessions...

If you face this issue, please upgrade to the latest 2.X.X version.

Reference defect number - N2WS-1040, fixed in v2.2.0a