N2W Software

            DR may fail with "DR encountered an internal problem and failed" instead of printing the actual permissions issue

            DR may fail with "DR encountered an internal problem and failed" instead of printing the actual permissions issue with CPM role.

            You may find the error message below in backup log. This message is not informative.
            Error - DR encountered an internal problem and failed



            If you see the above error in the backup log, please open the server log and search for the below error
            ClientError: An error occurred (AccessDenied) when calling the DescribeOptionGroups operation: User: arn:aws:sts::346423605891:assumed-role/CPM_full_backup/i-00e0c16af762b269c is not authorized to perform: rds:DescribeOptionGroups

            Please check the AWS permission's policy for the account mentioned so as to find insufficient ones:


            After adding all necessary permissions for the failed account, the policy should run properly.

            Reference defect number – N2WS-3578, fixed in v2.4.0



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