Submit a Ticket
How to increase the VSS/scripts timeout on CPM 2.1 and higher
VSS timeout controls two parameters
How long can a VSS operation take.
How much time can pass between VSS operations (e.g how much time can a snapshot take).
Starting with v2.4.0 (installed on
both the server and agents
), VSS timeout can be set on a policy level, by using the "Scripts Timeout" setting under "More Options":
The default value for VSS is 2700 seconds (45 minutes), despite "300" shown in the UI.
For versions between 126.96.36.199 and 2.3.x, the following procedure should be used:
1) Open "Backup Targets" and click on "Configure" for the instance for which you need to increase the timeout.
2) Put the required value in "Scripts\VSS Timeout (in seconds)" and apply the change.
Updated: 07 May 2019 05:55 AM
Help us to make this article better
VSS Shadow Copies may not get deleted if remote Agent’s VSS script crashes
Unexpected CPM/Agent behavior due to performing VSS for two different policies on the same Agent simultaneously
Complete_VSS operation may fail if snapshot takes more than 45 minutes to complete
VSS pre-snapshot operations on an Agent may fail almost immediately with "vss script crashed or failed. return code: 1"
Backup scripts may fail after upgrading to CPM 2.3.0
Help Desk Software
by Zoho Desk