N2WS-1040 - Trying to download a directory from a backup and receive There are no active explore sessions message

N2WS-1040 - "Trying to download a file or directory from a backup and receive "There are no active explore sessions..." message."

When a delegate user tries to download a file or directory the following error may appear:

WARNING: explore_backup_action(.\cpmserver\cpm\filemanager\views.py:551) user '%username%' is trying to download something, but there are no active explore sessions...

If you face this issue, please upgrade to latest 2.3.X version
Reference defect number –N2WS-1040, fixed in v2.3

Link to Release Notes and the latest patch- https://support.n2ws.com/portal/kb/articles/release-notes-for-the-latest-v2-3-x-cpm-release