Permission
checks fails with Error: “User not Found”
You may receive the following error when checking
permissions on an account within CPM. Also, the policy check .CSV file will show
only “User not Found” when opened.
In the
cpm_server logs you may see the following errors
Note: ”user”
represents the account name
INFO:
account_page_check_permissions(views.py:4625) User (“user”) request permission check for
account (G-CORP)
ERROR:
collect_support_logs(views.py:701)
permission check failed [account (01234567891024) by admin (“user”)]:
user not found
Also, under the Accounts section you
may see the following in the authentication column.
You may see the following under the
account details.
This is a permissions issue.
To correct
the issue, you will need to make sure the IAM Role or IAM User has the correct CPM Permissions applied to is using the steps in the link below.
Below is a
link to the correct permissions file for CPM along with instructions on how to apply them.