Unexpected CPM/Agent behavior due to performing VSS for two different policies on the same Agent simultaneously

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• VSS pre-snapshot operations on an Agent may fail almost immediately with "vss script crashed or failed. return code: 1"

  VSS pre-snapshot operations on an Agent may fail almost immediately with "vss script crashed or failed. return code: 1" listed in the Agent log: ERROR:  start_vss_quiesce(remote_agent.pyo:909)  policy ihpa_daily, vss failed (reason: vss script ...

• VSS Shadow Copies may not get deleted if remote Agent’s VSS script crashes

  When running an application-consistent (“app-aware”), backup remote agent may not delete a VSS shadow copy if remote Agent’s VSS script crashes. The problem may be recognized by the following error messages in the remote Agent’s logs: ERROR:  ...

• Complete_VSS operation may fail if snapshot takes more than 45 minutes to complete

  Complete_VSS operation may fail if snapshot takes more than 45 minutes to complete, due to exceeding the default VSS timeout: In order to verify this, you should check the Agent's logs - VSS script should fail with return code "3" immediately after ...

• N2WS-19463 - SSM backup fails with ValueError

  Issue: During backup of an EC2 instance with SSM option enabled, agent might crash with following error in the cpm_agent.log: ERROR: backup_function(agent.py:2644) Failing since backup function caught an exception for policy policy_name, schedule ...

• How to migrate a CPM Server to a different account

  Attention: this procedure only applies to non-BYOL editions. BYOL customers should contact sales@n2ws.com and ask to add the new account to their license prior to attempting a migration using the process described below. Important: Before performing ...