N2W Software

            Installation or upgrade of CPM may fail with the error "Can't connect to AWS: Wrong credentials or connectivity issue: "AccessKeyID""

            Installation or upgrade of CPM may fail with the error "Can't connect to AWS: Wrong credentials or connectivity issue: "AccessKeyID""

            After ensuring that the JSON permissions files have been updated and confirmed that you do have connectivity to the AWS endpoints ,
            Please Ensure that the Trusted entity is set up correctly.

            The steps to verify or correct the trusted entities are:
            1.Go to Service sin the AWS Console and select IAM Identity and Access Management
            2.Select Roles:
            3. Select the Role associated with the CPM instance. and double click it,


            4. Please click on the Trusts Tab. Click on Edit Trust Relationship.


            5. The reason that the issue occured is the "The identity provider(s) ec2.amazonaws.com", trusted entity was missing, To correct the issue please  add it the JSON file as shown below, then click on Update Trust relationship.

            6. After adding the service as a trusted entity the screen sound the below screenshot.


            7. For the best results stop and terminate the CPM instance and launch a new AMI and the installation should not get the above error.
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