VSS Shadow Copies may not get deleted if remote Agent’s VSS script crashes

• Related Articles

• VSS pre-snapshot operations on an Agent may fail almost immediately with "vss script crashed or failed. return code: 1"

  VSS pre-snapshot operations on an Agent may fail almost immediately with "vss script crashed or failed. return code: 1" listed in the Agent log: ERROR:  start_vss_quiesce(remote_agent.pyo:909)  policy ihpa_daily, vss failed (reason: vss script ...

• How to - Remote installation of the CPM Agent

  In order to remotely install the CPM Agent on a remote server, you can use its silent install feature. Here is a sample Powershell script to be executed on the remote server: <powershell> $download_dir = "c:\cpm_agent" $cpm_server_address = ...

• Complete_VSS operation may fail if snapshot takes more than 45 minutes to complete

  Complete_VSS operation may fail if snapshot takes more than 45 minutes to complete, due to exceeding the default VSS timeout: In order to verify this, you should check the Agent's logs - VSS script should fail with return code "3" immediately after ...

• Unexpected CPM/Agent behavior due to performing VSS for two different policies on the same Agent simultaneously

  Running 2 policies with VSS enabled on the same instance at the same time may cause unexpected behavior (VSS failure, Agent crashing, CPM crashing etc). If you face this issue, please upgrade to the latest 2.X.X version The fix will cause the second ...

• Remote Agent functionality and scripts functionality may be disabled in v2.1.3

  The following symptoms may occur when using v2.1.3 only: app-aware backups or backup scripts are failing. The link at the bottom of the CPM GUI “download thin backup agent" disappeared. The view of the Agents cannot be changed to show more than 20 ...