N2W Software

            Worker did not establish connection

            You may encounter the message "Worker did not establish connection" in the log of an S3 copy or S3 restore operation.

                  Day mm/dd/yyyy HH:MM:SS - Error - Worker i-1234567890abcdef did not establish connection - terminating operation

            This indicates the S3 copy worker instance (a temporary instance spawned by CPM for moving data to or from S3) has failed to establish a network connection to the CPM server, and/or AWS services.

            Check the following:

            1. The worker appliance security group settings, the following must be allowed for both backup and restore:

                       INBOUND HTTPS (port 443):  
              • The CPM server private or public IP.
                       OUTBOUND HTTPS (port 443):     

                  Note 1: Amazon regularly rotates public gateway IPs, check current IP information here: https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html

                  Note 2: If restoring from S3 to a different region, select a security group at the target region which allows outbound connections to the source region S3 bucket.

                  Note 3: this configuration can incur transfer charges, even if the S3 bucket and worker exist in the same region. A recommended configuration to avoid such charges is available here: https://n2ws.com/support/documentation/appendix-s3-configuration

            2. The CPM server security group settings:

                       INBOUND and OUTBOUND HTTPS (port 443):
              • The subnet the worker is configured to use.

            3. If using an ACL, be sure the proper ports are open for bi-directional communication between the worker and S3: https://aws.amazon.com/premiumsupport/knowledge-center/connect-s3-vpc-endpoint/
             Also be sure access to the CPM server is allowed via port 443 where necessary.

            4. If an HTTP proxy is necessary to access public IPs, ensure this is properly configured in the worker settings and not blocking the transfer to s3. It may be advisable to test by opening internet to the worker without a proxy in some cases to be sure the proxy is not causing an issue.
            Updated: 27 Dec 2018 05:03 PM
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