"Cost Explorer Query Failure" alert in N2WS console

"Cost Explorer Query Failure" alert in N2WS console

After upgrading your N2WS instance, you may see an Alert in the console which says "Cost Explorer Query Failure". 

If you view the Alert, you will see an AccessDeniedException:




The cause of this alert is due to the N2WS role permissions not being updated with the latest JSON files.  You can download the latest files from the link at the bottom of this document:






 

    • Related Articles

    • Troubleshooting common Cost Explorer issues

      This document will go through the steps one can take to resolve common issues related to the CPM Cost Explorer feature 1. Required Permissions Make sure that you have updated the CPM instance role and all users associated with CPM with the latest CPM ...
    • Upgrade instructions for v2.7.0

      This guide outlines the steps required to upgrade to N2WS Backup & Recovery version 2.7. We strongly recommend that you follow every step contained within this guide to ensure version 2.7 is configured correctly and no data loss occurs. Customers ...
    • Upgrade fails with error "Could not mount the new volume, returned: 8192"

      If you get this error message during an upgrade, it is very likely that the filesystem is corrupted on the CPMData Volume. Please perform these steps: 1) Connect to N2WS EC2 instance where the upgrade failed using user "cpmuser" and your Key 2) ...
    • Upgrade instructions

      This guide outlines the steps required to upgrade N2WS Backup & Recovery. We strongly recommend that you follow every step contained within this guide to ensure is done correctly and no data loss occurs. in addition to this article, we recommend that ...
    • How to upgrade an N2WS server from Ubuntu 22.04 to Ubuntu Pro

      Before starting, make sure you know how to redeploy the server in case of issues during OS upgrade. In addition, Linux knowledge is Required. There are additional costs charged by AWS when using Ubuntu Pro. Warning: Do not cut and paste commands out ...