N2WS-19169 - Cleanup may fail because of "Can't find mapping for account "

Issue:

Cleanup process may fail because server fails to clean cross-region AMI DR:

ERROR: get_account_dict(account_utils.py:114) account PolicyName(user root) not found in account map, even after refresh.
ERROR: execute_collection_api_call(init_.py:116) Failed calling ec2.describe_images (region: us-west-1, account: PolicyName, user: root). Exception: AWS was not able to validate the provided access credentials (AuthFailure)
ERROR: append_records_to_dr_amis_deleted_list(agent.py:3976) Could not delete DR AMI ami-1234567 in policy PolicyName.Reason: AWS was not able to validate the provided access credentials (code: AuthFailure)
ERROR: get_account_number(account_utils.py:175) Can't find mapping for account PolicyName(user root)

And

2021-08-08 01:33:18,619:[140291944212224][----------] ERROR: cleanup_function(agent.py:3623) cleanup failed, aborting cleanup

Traceback (most recent call last):

File "/opt/n2wsoftware/python/lib/python3.7/site-packages/django/db/backends/mysql/base.py", line 307, in _set_autocommit

self.connection.autocommit(autocommit)

File "/opt/n2wsoftware/python/lib/python3.7/site-packages/MySQLdb/connections.py", line 209, in autocommit

_mysql.connection.autocommit(self, on)

MySQLdb._exceptions.OperationalError: (2006, 'MySQL server has gone away')

Solution:

Patch for v4.0.0a available and attached to this KB

Click here to go back to the Release notes: Release notes for the latest v4.0.x CPM release

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N2WS-19169 - Cleanup may fail because of "Can't find mapping for account "

N2WS-19169 - Cleanup may fail because of "Can't find mapping for account "

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