N2WS-19716 - policy fails to load backup targets when region has EC2 with root volume
When target region has an EC2 instance with instance-store root type volume, the policy will fails to load backup targets in the UI with following errors in UI:
Failed to load some AWS instances data: KeyError: 'RootDeviceName'
Patch for v4.0.0c Available and attached to this KB
How to upgrade CPM using a patch
Please note: upgrading using patch does not upgrade Apache General: 1. It is recommended to deploy the patch when you have no active backup policies, DR or recovery running - as it will restart Apache and require few min downtime. 2. When using ...
Backup and snapshot view csv reports may not show managed users’ data when retrieved by CPM root user
When retrieving the “backup view csv report” or “snapshot view csv report” with CPM root user, the reports may contain data related to the logged in root user and not the managed users as well. To resolve this issue, please upgrade to the latest ...
N2WS-19463 - SSM backup fails with ValueError
Issue: During backup of an EC2 instance with SSM option enabled, agent might crash with following error in the cpm_agent.log: ERROR: backup_function(agent.py:2644) Failing since backup function caught an exception for policy policy_name, schedule ...
How to reset the password for the root/admin CPM user
If you know the username of the root/admin user: Follow the upgrade procedure in our User Guide at: https://docs.n2ws.com/user-guide/#1-4-upgrading-n-2-ws Please make sure you do this when there are no backups/DR in progress. When configuring the new ...
N2WS-18084 - Volumes may be excluded from backup unexpectedly
Issue: When configuring a backup to exclude a volume for an instance, after policy run configuration might change to exclude all volumes. Solution: Patch for v3.2.1 Available and attached to this KB Click here to go back to the Release notes: Release ...