Submit a Ticket
Best practice for S3 backups' frequency and retention
File level recovery failing in external accounts
CLI guide and software download for CPM v2.6.0
Release notes for the latest v2.6.x CPM release
Backup to s3 may fail with error "Amazon REST error: 'S3 error: The operation is not valid for the object's storage class"
Release notes for the latest v2.5.x CPM release
IDP settings, selecting "custom IP or DNS" results in error 500 after update to v2.4.0
Release notes for CPM versions older than 2.1.x
Patch for cost reduction of copy to S3
Adding an additional AWS account to CPM for backup or DR
How to retreive support logging from a CPM Worker Machine
S3 copy fails with error: "This policy contains marketplace instances. The root volume of these instances cannot not be copied to S3, and will be excluded"
Error when trying to configure S3 Copy "The cpmdata policy must be configured before 'Copy to S3' can be used".
Error when running a Permissions check post upgrade CPM 2.4 , [Errno 13] Permission denied: '/opt/n2wsoftware/scripts/permissions.json'
Cannot complete server configuration "please attach an IAM role to continue" - converting an IAM user to an IAM role
"Unprotected resources" report creation may be constantly reported in the Daily Summary
CPM may replicate the same snapshot multiple times, causing error 500 during restore from a DR region/account.
Backup may fail with the "The snapshot 'snap-01234567890abcdef' does not exist" error.
Instance recovery may fail if volume over 1024GB is restored.
DR may remain stuck in "In Progress" state forever
Instance restore may be marked "successful", despite failing to restore a volume
User Data may be restored incorrectly during instance recovery
Release notes for the latest v2.4.x CPM release
How to update the AWS Role or IAM User Permissions for CPM.
CPM Upgrade Procedure
Permission check may fail with an error "Could not assume role"
Failed to login to AD FS with the error: "The status code of the Response was not Success, was Requester -> urn:oasis:names:tc:SAML:2.0:status:InvalidNameIDPolicy (invalid_response)"
SAML Identity Provider user log in issues
Logging into CPM using Identity Provider may fail with an error "An error occurred"
Cannot open ADFS login page while testing connection or trying to log in with an error "err_connection_reset"
Important message: in XX days the number of instances allowed in Standard/AdvancedEnterprise edition will be XYZ instead of ZYX.
How to configure IDP users to have Root/Admin Account Permissions in CPM
Login failure with the reason https://%cpm servername%/remote_auth/metadata is not a valid audience for this Response (invalid_response)
Does Cloud Protection Manger (CPM) support AWS long resource Names?
Steps to replace the CPM User Access Key
Agents may not show up in the "Agents" tab after installation
An error may occur during the installation of CPM "Error = Failed creating root credentials"
Error "Could not share private image ami-12345678 between accounts" may occur during cross-account instance recovery
How to setup cross account/cross region recovery in CPM
Message "Warning - Cross Account AMI backup is not supported" may appear in Backup Logs
Release notes for the latest v2.3.x CPM release
How to change the timezone of a CPM Server
SNS alert and daily summary not being received "not authorized to perform: SNS:Publish on resource"
How to change the SSL certificate and key used by CPM
How to migrate a CPM Server to a different region
Meltdown/Spectre vulnerabilities and CPM
Cross-account instance recovery with CPM_CLI may not retain instance’s attached volumes
Release notes for the latest v2.2.x CPM release
CLI call to clear alerts
CPM Server may fail to finish configuration when upgrading from v2.1.3 to v2.1.3a using AMI
Show more Solutions
Help Desk Software
by Zoho Desk